We came a day early. The gentleman Bernard was a wonderful gentleman who was very welcoming and was able to help us as we wanted to stay a night early.  unfortunately the other stuff that will work in there we’re not very engaging and didn’t look very happy. The lady at the reception desk didn’t even say hello and the people who were serving breakfast did not look happy either.
Excluding Bernard I think everyone should go on a customer service skills training because they weren’t very engaging and it doesn’t feel very welcoming either
